Your Privacy Is
Our Priority

This Privacy Policy is published by allwin88, an online gambling platform operating under international licensing. This policy applies to all individuals who browse the allwin88 website, register an account, use gaming services, or contact our support team.

By registering an account or continuing to use the allwin88 website, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

allwin88 reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated via a prominent notice on this website. Players are encouraged to review this policy periodically to stay informed about how we handle their personal information.

allwin88 collects various categories of information depending on how you interact with our platform. Information collected directly from you includes:

• Identity information: full name, date of birth, MyKad or passport number, nationality
• Contact information: email address, mobile phone number, residential address
• Financial information: bank account number, e-wallet details (Touch 'n Go, ShopeePay), deposit and withdrawal transaction history
• Account credentials: username and password stored in encrypted form
• Verification information: identity documents submitted for the KYC (Know Your Customer) process

In addition to information provided directly, allwin88 also collects technical information automatically through technologies such as cookies and server logs. This includes IP address, browser type, device operating system, pages visited, session duration and other navigation data that help us improve the user experience.

Personal information collected by allwin88 is used solely for legitimate and permitted purposes. The main purposes for which data is used include:

• Verifying player identity and meeting KYC requirements based on international licensing guidelines
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency
• Managing player accounts including bonuses, VIP cashback and game records
• Providing 24/7 customer support via live chat and email in Malay and English
• Preventing fraud, money laundering and activities that violate the terms of service
• Complying with legal obligations and international licensing regulations
• Sending account-related communications, promotions and relevant service updates

allwin88 does not use personal data for automated decision-making that could have a significant impact on players without human review in relevant cases.

allwin88 does not sell or trade players' personal information to any third party for commercial gain. However, in the course of operating the platform, there are certain circumstances where sharing information with trusted parties is necessary:

• Payment processors and financial institutions that assist in completing your financial transactions
• Game software providers authorised to operate under the allwin88 platform
• Regulatory authorities and licensing bodies when required by law
• Law enforcement agencies when required through lawful legal processes
• Cloud services and technical infrastructure that store data in a secured environment

All third parties that receive access to allwin88 player data are bound by strict confidentiality agreements and are responsible for ensuring data protection equivalent to the standards set by allwin88.

allwin88 continuously invests in security infrastructure to ensure player data remains protected at all times. The technical measures implemented cover multiple layers of protection:

• SSL/TLS encryption protocols that protect all communications between your browser and our servers
• Multi-tier firewall systems that block unauthorised access from external sources
• Database segregation that ensures financial data and identity data are stored separately
• Regular security audits by independent internal and external security teams
• Real-time monitoring of suspicious activity with immediate response
• Internal access controls that restrict staff to only the data needed for their duties

While allwin88 takes comprehensive security measures, players also play an important role in keeping their accounts secure. We encourage the use of strong passwords, avoiding sharing login information, and promptly reporting any suspicious activity in your account to the allwin88 support team.

allwin88 uses cookie technology and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several categories of cookies. Essential cookies cannot be disabled as they are required for basic platform functions such as login session management and security. Preference cookies allow the website to remember your language settings and display preferences. Analytics cookies help us understand website usage patterns for continuous improvement purposes.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect some functions of the allwin88 platform. By continuing to use our website after the cookie notice is displayed, you consent to the use of cookies as described.

allwin88 respects players' rights regarding their personal data. Subject to applicable legal and licensing limitations, players have the following rights:

• Right to know — you may request information about the personal data we hold about you
• Right to correction — you may request correction of inaccurate or outdated information
• Right to restriction — in certain circumstances, you may request that the processing of your data be restricted
• Right to data portability — you may request a copy of your data in a machine-readable format
• Right to object — you may object to the processing of your data for direct marketing purposes

To exercise any of the above rights, please contact the allwin88 support team via live chat or email at [email protected]. We will process your request within a reasonable time while complying with applicable legal obligations.

As allwin88 operates under international licensing, players' personal information may be stored or processed in countries other than Malaysia. In such cases, allwin88 ensures that such data transfers are carried out with adequate protection through appropriate data transfer agreements.

allwin88 only transfers data to countries or jurisdictions that provide an equivalent level of data protection, or through recognised protection mechanisms such as approved standard contractual clauses. We are committed to ensuring player data remains protected wherever it is processed.

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal data by allwin88, please contact our support team:

• 24/7 live chat via the allwin88 platform — immediate response in Malay and English
• Email: [email protected] — response within normal operating hours

The allwin88 support team is ready to assist you with any privacy-related questions. We take every complaint seriously and will investigate and respond within a reasonable time.